Tootsies · 2 months ago
DEPARTMENT SPECIALIST - HOUSTON
Houston, TX, US
Full-time
Onsite
Mid Level
3+ years expTootsies is a retail company located in the United States, seeking a Department Specialist for their Houston location. The role involves providing exceptional customer service, maintaining sales floor presence, and assisting with various retail operations to drive sales and enhance customer experience.
FashionLifestyleRetailWeb Design
Responsibilities
Greet and acknowledge all customers, ensuring a positive shopping experience, and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure repeat business
Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling, and trends
Ability to balance multiple customers in a fast-paced environment
Maintain a strong and active presence on the sales floor. Ensure presence on the floor during peak sales hours of 11 a.m.–4 p.m., consistently driving business
Educate stylists by conducting product knowledge meetings, providing pictures of new receipts, and sharing updates on best sellers and trends
Drive trunk show sales for assigned departments
Collaborate with the management team to identify opportunities to increase sales (i.e., events, focus days, selling contests)
Assist with styling, fittings, and presentations for in-store and off-site events
Assist stylists with pulling stock and locating merchandise
Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stockroom organization
Track monthly sales plans of assigned departments
Provide Front Desk/POS backup and support as the needs of the business dictate
Follow up and complete Slack requests in a timely manner
Completion, accuracy, and timeliness of markdowns, transfers, and RTVs
Ensure consistent company email communication and follow-up
Ensure the department is clean, neat, and organized; adhere to merchandising and presentation standards
Maintain professional and supportive relationships with fellow team members, providing backup sales and support as the needs of the business dictate
Maintain a fashionable and daily-styled personal appearance
Assist with recurring physical inventory
Additional responsibilities may be added as the needs of the business evolve
Qualification
Required
Excellent organizational skills and ability to prioritize tasks
Highly motivated and results driven
Excellent communication skills
Ability to direct and resolve customer service issues, etc
Basic computer skills
Ability to work store events, varied hours/days, including nights, weekends as needed
High School education or equivalent
Preferred
3+ years previous retail experience in a luxury environment preferred
Experience in working in a commissioned environment preferred
Experience in building clientele
Company
Tootsies
Tootsies is a retail company that offers handbags, jewelry, and accessories.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase