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Moncler · 1 day ago

Client Advisor - Aspen

Aspen, CO

Full-time

Onsite

Mid, Senior Level

$22/hr - $28/hr

3+ years exp

Moncler is a luxury fashion brand known for its exceptional sales results. The Client Advisor (Keyholder) is responsible for building relationships with clients, guiding them through the brand’s values, and achieving sales objectives while coaching the sales team and ensuring store operations meet brand standards.

BeautyBrand MarketingFashionJewelryShipping

Responsibilities

Engage with clients and ensure the MONCLER Sales and Service standards are embodied consistently

Drive and exceed individual sales objectives including KPI’s such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales

Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience

Supervise the sales floor, acting as CEM and floor manager

Capture quality client information in order to understand and meet client’s needs in order to build relationships and personalize future client development opportunities

Build and develop long-lasting client relationships using company’s clienteling program and initiative

Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service

Attract new clients by acting as a Brand Ambassador through networking within the community

Support and maintain company visual merchandise presentation standards

Support in inventory preparation and execution

Work with all store teams to maintain a professional and productive work environment

Professionally interacts with all levels of Management and Corporate representatives

Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs)

Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features

Additional responsibilities as assigned

Qualification

Sales experienceClient service skillsCoaching experienceProficient in MS OfficeFluency in local languageCommunication skillsAdaptabilityTeam collaboration