Client Support Team Lead jobs in United States
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Katapult Engineering ยท 1 month ago

Client Support Team Lead

positionDillsburg, PA
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Katapult Engineering is a leading software development firm specializing in engineering solutions. The Client Support Team Lead manages daily operations of the Client Support team, ensuring effective resolution of technical issues and delivering exceptional customer service.

ConstructionSoftwareSoftware EngineeringTelecommunications

Responsibilities

Lead, manage, and hold the Client Support team accountable (LMA role)
Continuously improve support workflows and resolution efficiency
Track and communicate key support metrics and improvement trends
Strengthen client relationships through timely resolution and transparent communication
Create and maintain comprehensive support documentation and resources
Prioritize incoming issues and escalate critical problems effectively
Assist in client support roles as needed to help team achieve desired results

Qualification

Client support softwareProcess improvementData analysisRoot cause analysisTask prioritizationLeadershipProblem-solvingCommunication skillsInterpersonal skills

Required

Embody Katapult's core values (results matter, people matter, a growth mindset, & fair exchange)
Strong analytical skills with experience in process improvement and data analysis
Excellent communication and interpersonal skills
Ability to manage and prioritize multiple tasks in a fast-paced environment
Proficiency in client support software and tools
Experience with root cause analysis and continuous improvement methodologies
Strong problem-solving skills with the ability to handle complex client situations

Preferred

Customer support experience is preferred

Benefits

Quarterly and annual bonus system
Profit sharing
401k retirement program
Paid time off (vacation, holidays, sick leave, family care leave, parental leave, & jury duty)
Additional weekly PTO
Flex time
Medical, dental, and vision insurance
Short and long-term disability insurance
Office snacks and drinks, salad bar, and ramen bar
Access to outdoor and indoor activities for breaks during the day

Company

Katapult Engineering

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Katapult Engineering is a software company.
dateFounded in 1991
location
Dillsburg, Pennsylvania, USA
people-size51-200 employees
web-link
https://www.katapultengineering.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Andrew Bryden, P.E.
Chief Visionary Officer
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Company data provided by crunchbase