Perplexity · 23 hours ago
Solutions Engineering Lead
San Francisco
Full-time
Hybrid
Senior Level, Lead/Staff
$230K/yr - $335K/yr
5+ years expPerplexity is looking for a Solutions Engineering Lead to build their Solutions Engineering and Customer Success operations teams. The role involves managing teams, designing automations, building tools, and ensuring smooth operations at scale while improving user satisfaction.
Artificial Intelligence (AI)ChatbotMachine LearningNatural Language ProcessingSearch Engine
Responsibilities
Build systems: Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality. Decide when to leverage external software and how to connect with internal systems
Streamline processes: As AI advances, we will need fewer manual steps, better workflows, and more powerful tools that will allow individuals to own larger scope and work on a higher strategic level
Accumulate knowledge: Develop onboarding, training, support processes, help center content, and knowledge bases, leveling up the team’s knowledge while raising the bar for quality
Gather data: Track key metrics like response times, resolution rates, and customer satisfaction. Use both quantitative and qualitative data to iteratively guide improvements
Scale: Ensure that internal systems and teams can scale as our user base grows
Pre-sales: Develop compelling technical demos that accurately communicate a breadth and depth of product features. Communicate the qualitative and quantitative value of a rapidly changing product
Post-sales: Leading integration and technical debugging, end-user training, and gathering customer feedback iteratively
Qualification
Required
5+ years in solutions engineering, customer success, or related general management roles, with demonstrated cross-functional leadership
Experience leading solutions engineering and operations teams
Strong track record of designing and implementing automated systems that improve efficiency
Experience working with engineers to scope, build, and deploy solutions
Skilled at adapting operational challenges into scalable solutions
Hands-on approach: able to analyze details and resolve issues as needed
Company
Perplexity
Perplexity is an AI-powered answer engine designed to provide accurate, real-time responses to user queries.
201-500 employees
H1B Sponsorship
Perplexity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.48BKey Investors
Cristiano RonaldoNuVenturesAccel
2025-12-05Undisclosed
2025-09-10Series Unknown· $200M
2025-08-15Secondary Market
Leadership Team
Aravind Srinivas
Cofounder, President, CEO
Denis Yarats
Co-Founder & CTO
Recent News
Android Headlines
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase