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California Closets · 1 month ago

ERP Administrative Analyst, Systems - Remote

United States

Full-time

Remote

Entry, Mid Level

$85K/yr - $85K/yr

2+ years exp

California Closets is a leader in premium space management, dedicated to delivering custom-designed organizational solutions. The ERP Administrative Analyst, Systems is responsible for supporting the administration and deployment of customizations within the Epicor Kinetic ERP environment, focusing on problem-solving and process improvement while ensuring system integrity and user management.

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Responsibilities

The analyst will play a key part in maintaining and enforcing change control procedures for ERP modifications

Manages user accounts, roles, and permissions in Epicor Kinetic

Ensures compliance with security protocols and audit requirements

Documents changes and maintains version controls in a highly organized manner

Assists in testing and validation of BPMs, dashboards, BAQs, and other customizations

Collaborates with developers and business users to ensure customizations meet functional requirements

Manages the support queues in the Jira ticketing system

Creates and maintains user guides, SOPs, and training materials

Provides support and training to front line support as needed

Conduct testing and assist with user training

Produce reporting and analysis to identify root causes of support issues

Support process improvement and automation initiatives

Qualification

Epicor ERP systemsSQL databasesProcess improvementRegulatory complianceChange managementAnalytical skillsTraining materials developmentCommunication skillsOrganizational skillsDocumentation skills