HackerOne · 2 days ago
Senior Community Manager, Growth & Retention
United States
Full-time
Remote
Senior Level
$129K/yr - $158K/yr
5+ years expHackerOne is a global leader in Continuous Threat Exposure Management (CTEM), connecting organizations with the world’s largest community of ethical hackers. The Senior Community Manager for Growth & Retention will strengthen and energize this community, executing strategies and managing programs that enhance hacker engagement and experiences.
Artificial Intelligence (AI)ComputerCyber SecurityGenerative AIInternetNetwork Security
No H1B
Responsibilities
Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition
Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights
Apply an AI-First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis
Define and measure program ROI through Data-Driven Decision Making, using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes
Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements, ensuring high-quality experiences that reflect local needs and global standards
Lead conference and sponsorship planning by selecting opportunities, coordinating ambassador presence, and evaluating post-event impact using measurable criteria
Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions
Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long-term loyalty
Qualification
Required
5+ years of community management experience in cybersecurity, developer communities, open-source ecosystems, or related technical environments
Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions
Proven experience planning and delivering virtual and in-person events with measurable outcomes
Experience with community platforms (e.g., Discord, Slack) and strong project management skills using tools such as Asana, Monday.com, or Trello
Preferred
Experience with community event platforms (e.g., Bevy) or analytics tools (e.g., Looker)
Background in bug bounty, offensive security, pentesting, or security research
Experience evaluating or managing conference sponsorships with ROI-focused decision-making
Experience supporting diverse global communities or multilingual audiences
Benefits
Health (medical, vision, dental), life, and disability insurance
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
Employee Assistance Program
Flexible Work Stipend
Company
HackerOne
A global leader in Continuous Threat Exposure Management—uniting AI and human intelligence to find, validate, and eliminate vulnerabilities.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$159.4MKey Investors
GP BullhoundValor Equity PartnersDragoneer Investment Group
2022-04-28Series Unknown
2022-01-27Series E· $49M
2019-09-08Series D· $36.4M
Leadership Team
Kara Sprague
Chief Executive Officer
Alex Rice
Co-Founder and CTO
Recent News
2025-12-16
Security Week
2025-11-10
2025-11-01
Company data provided by crunchbase