BW Packaging ยท 2 days ago
Field Service Technician/Engineer (Labeling & Converting)
United States
Full-time
Onsite
Mid Level
$30/hr - $45/hr
3+ years expBW Packaging is a global supplier of engineering consulting and manufacturing technology for the packaging industry. They are seeking a Field Service Technician to provide exceptional support and service, ensuring the successful installation, maintenance, and optimization of equipment at customer sites, with a focus on delivering high-quality customer service.
IndustrialMachinery ManufacturingManufacturing
Hiring Manager
Korryn Vail, MBA
Responsibilities
Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction
Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices
Cultivate and maintain strong customer relationships through effective communication and diplomacy
Collaborate with team members to optimize efficiency and effectiveness in service delivery
Build and maintain customer relationships
Qualification
Required
A two-year post-high school diploma/certificate in electro-mechanical technology and a minimum of 3 years related experience, OR a high school diploma and a minimum of 7 years relevant experience
Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices
Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials, and procedure manuals
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of leaders, clients, and customers
Strong time management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries
Strong interpersonal and customer relations skills, with the ability to work effectively both independently and as part of a team
Advanced knowledge of VFD functions, operations, and programming
Proficiency in interpreting and troubleshooting pneumatic and electrical schematics
Ability to troubleshoot wiring and complete I/O checks
Preferred
Experience with Pressure Sensitive Labeling Machines preferred or Converting Equipment for Shrink Sleeve Labels and Flexible Packaging
HMI programming knowledge of GE Proficy, Exor, and Allen Bradley desired
Motion control experience with Allen Bradley and Control Techniques/SyPT desired
Bilingual in English/Spanish is a plus
Robotics experience is advantageous
Benefits
Medical, dental, and vision insurance
Paid time off
401k plan with company match
Company
BW Packaging
BW Packaging is a supplier of packaging equipment and solutions.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase