University of North Texas · 1 month ago
Application Support Manager
Denton, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expThe University of North Texas is a prominent educational institution in the Dallas-Fort Worth region, and they are seeking an Application Support Manager for their Enterprise Systems team. The role involves developing, maintaining, and enhancing university applications while coordinating support and upgrades, and interacting with various university departments to gather business requirements.
Higher Education
Responsibilities
Develops, builds and maintains elements related to LMS funtionality, including but not limited to, content integrations and creation, curriculum programs, LMS structure, and reporting
Effectively provides enduser troubleshooting, issue remediation, technology request assistance and escalation management to resolve LMSrelated system issues; and monitors recurring issues, system/data or process gaps and proactively identifies potential sources of increased efficiency and enhancements
Provides leadership and project management for the assigned support area
Reviews, analyzes, and modifies systems including configuration, troubleshooting, training and testing to support software applications and associated business processes
Evaluates information technology needs and then serves as lead in architecting new processes to meet the user needs
Ensures the delivery of technical information, documentation, requirements, and assists with procurement and statements of work meet project timeline requirements
Oversees testing, upgrades and installation of IT systems
Works on multiple projects with competing deadlines requiring strong attention to detail
Evaluates employee performance and provides for development and training of staff
Acts as team lead for Learning Management System and related applications support
Serves as subject matter export for the LMS system and related applications, integrations and data
Qualification
Required
Bachelor's degree in Computer Science or related field and ten years of work experience in systems analysis and/or programming functions, or related field; or any equivalent combination of education, training and experience
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to recognize, analyze, and solve a variety of problems
Ability to identify problems, evaluate alternatives and implement effective solutions
Ability to work successfully as a member of a team and independently with moderate supervision
Skill in communicating effectively in writing and talking with others to convey information effectively and appropriately to meet the audience's needs
Skill in creating, organizing and maintaining technical documentation in a variety of formats
Skill in providing effective customer service through both written and oral communications. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of SQL, database structures, Peoplesoft/LMS, and related IT systems, and student record related business processes
Preferred
Bachelor's degree and four years of work experience in IT support (preferably with experience supporting Canvas or another LMS), information systems, or related field; or any equivalent combination of education, training and experience such as a Canvas Certified Technical Administrator credentials and applicable work experience
1-2 years of supervisory experience is also preferred
Company
University of North Texas
Ranked a Tier One research university by the Carnegie Classification, UNT is the flagship of the UNT System and is located in Denton, Texas.
1001-5000 employees
H1B Sponsorship
University of North Texas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (64)
2023 (54)
2022 (46)
2021 (26)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Clayton Gibson, CPA
Vice President for Finance & Administration and CFO
Clay Simmons
Vice President and Chief Integrity Officer
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