Uniphore · 2 days ago
Sr Technical Writer (Contract)
Palo Alto, CA
Full-time, Contract
Onsite
Mid, Senior Level
$154K/yr - $212K/yr
4+ years expUniphore is one of the largest B2B AI-native companies, driving business outcomes across multiple industry verticals. The Technical Writer will own the end-user and technical documentation for AI-based applications, collaborating with cross-functional teams to create and maintain high-quality technical content.
Agentic AIArtificial Intelligence (AI)Computer VisionEnterprise SoftwareGenerative AIMachine Learning
Responsibilities
Produce and maintain comprehensive technical documents such as user guides, API references, and system operation guides for Uniphore's AI-driven products
Pioneer the use of AI tools within the documentation lifecycle to accelerate content generation and partner with IT to pilot and scale AI-enabled authoring workflows
Work closely with cross-functional teams, AI and SW engineers, product managers, and UX/UI designers, to gather detailed information and ensure the accuracy of technical content
Work with in-house content management systems to organize, manage, and publish all technical content
Develop detailed guides for platform components, including data pipelines, model lifecycle management, APIs, and system integrations
Create supplementary materials such as tutorials, videos, FAQs, training guides, and demos to facilitate user understanding and effective interaction with Uniphore's AI tools and platforms
Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and usability
Stay informed about the latest trends and advancements in AI and technical writing to ensure documentation reflects current best practices and technological developments
Qualification
Required
Excellent English written and verbal communication skills
Bachelor's degree in English, communications, business, computer science, or a relevant technical field
Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced, dynamic environment
At least 4 years of professional experience as a technical writer, preferably for AI platforms and applications
Ability to explain complex AI concepts clearly to different audiences (developers, data scientists, business users)
Understanding of AI-specific terminology and workflows
Familiarity with cloud-based authoring and content management methods and tools
Experience documenting enterprise software
Preferred
Hands-on working knowledge of Paligo, Confluence, and JIRA
Experience working with generative and agentic AI tools for organizing and authoring technical content
Familiarity with AI development tools and frameworks
Benefits
Annual incentive opportunity based on target achievement
Pre-IPO stock options
Medical
Dental
Vision
401(k) with a match
Generous paid time off
Paid holidays
Paid day off for your birthday
Other paid leave policies to support employees through all phases of life
Company
Uniphore
Uniphore is a business-software company that provides a secure AI platform that deploys agentic AI across every enterprise function.
501-1000 employees
H1B Sponsorship
Uniphore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (5)
2022 (11)
Funding
Current Stage
Late StageTotal Funding
$880.88MKey Investors
New Enterprise AssociatesSorenson CapitalMarch Capital
2025-10-22Series F· $260M
2022-01-28Series E· $400M
2021-03-26Series D· $140M
Leadership Team
Ravi Saraogi
Co-Founder and President (APAC)
Balaji Raghavan
Chief Technology Officer
Recent News
2025-12-28
thesaasnews.com
2025-11-15
Company data provided by crunchbase