Head of Solutions Engineering jobs in United States
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Perplexity · 1 day ago

Head of Solutions Engineering

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
money$220K/yr - $300K/yr
date5+ years exp

Perplexity is looking for a Head of Solutions Engineering to build their solutions engineering and customer success operations teams. The role involves managing people, designing automations, building tools, and ensuring smooth operations at scale while improving user satisfaction and representing the voice of the customer.

Artificial Intelligence (AI)ChatbotMachine LearningNatural Language ProcessingSearch Engine
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H1B Sponsor Likelynote

Responsibilities

Build systems: Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality. Decide when to leverage external software and how to connect with internal systems
Streamline processes: As AI advances, we will need fewer manual steps, better workflows, and more powerful tools that will allow individuals to own larger scope and work on a higher strategic level
Accumulate knowledge: Develop onboarding, training, support processes, help center content, and knowledge bases, leveling up the team’s knowledge while raising the bar for quality
Gather data: Track key metrics like response times, resolution rates, and customer satisfaction. Use both quantitative and qualitative data to iteratively guide improvements
Scale: Ensure that internal systems and teams can scale as our user base grows
Pre-sales: Develop compelling technical demos that accurately communicate a breadth and depth of product features. Communicate the qualitative and quantitative value of a rapidly changing product
Post-sales: Leading integration and technical debugging, end-user training, and gathering customer feedback iteratively

Qualification

Solutions engineering leadershipAutomated systems designCustomer success experienceOperational scalabilityProblem-solving

Required

Experience leading solutions engineering and operations teams
Strong track record of designing and implementing automated systems that improve efficiency
Experience working with engineers to scope, build, and deploy solutions
Skilled at adapting operational challenges into scalable solutions
5+ years in customer success or general management roles, with leadership experience
Hands-on approach: able to analyze details and resolve issues as needed

Company

Perplexity

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Perplexity is an AI-powered answer engine designed to provide accurate, real-time responses to user queries.
dateFounded in 2022
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.perplexity.ai

H1B Sponsorship

Perplexity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (2)

Funding

Current Stage
Late Stage
Total Funding
$1.48B
Key Investors
Cristiano RonaldoNuVenturesAccel
2025-12-05Undisclosed
2025-09-10Series Unknown· $200M
2025-08-15Secondary Market

Leadership Team

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Aravind Srinivas
Cofounder, President, CEO
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Denis Yarats
Co-Founder & CTO
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Company data provided by crunchbase