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Intercom · 1 month ago

Learning Multimedia Designer

Chicago, Illinois

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $124K/yr

5+ years exp

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As Intercom’s first Learning Multimedia Designer, you will create engaging educational content and transform technical concepts into high-quality video tutorials that help customers master the Intercom platform.

CRMMarketing AutomationSaaSSales Automation

Responsibilities

Produce engaging educational content that drives business outcomes and helps our customers achieve a high return on their investment with Intercom

Collaborate with Learning Experience Designers end-to-end to produce the most impactful videos possible

Design effective visuals to increase learner retention of abstract and technical concepts

Create beautiful and tasteful animations that maintain learner attention

Improve the production process and video quality through AI tooling, rich feedback culture, and engagement data analysis

Qualification

Video productionMotion graphicsAdobe Creative SuiteInstructional designAI production technologiesVisual brand styleLearning best practicesContent authoring toolsCollaboration

Required

5+ years of experience in production of external learning content ideally in a fast-paced tech environment

A portfolio demonstrating strong video production, motion graphics, and instructional design principles

Deep expertise with the Adobe Creative Suite (specifically Premiere Pro and After Effects)

Working knowledge of production studio operations, including audio and video recording equipment, lighting techniques, and basic set design and aesthetics

Proven ability to translate complex, technical product concepts into clear, digestible, and visually engaging designs and animations

Experience developing and maintaining a consistent visual brand style across all video assets

Strong understanding of learning best practices and how multimedia elements influence learner retention and engagement

Strong understanding of the latest AI production technologies such as HeyGen and Nano Banana

Proof of eligibility to work in the United States is required