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Pair Team · 1 month ago

Bilingual Care Team Manager (Remote PST, Spanish Speaking)

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

2+ years exp

Pair Team is an innovative, mission-driven company focused on reimagining Medicaid and Medicare services for underserved populations. As a Care Team Manager, you will lead a team of Lead Care Managers, ensuring quality patient care and effective engagement strategies for individuals with complex medical and social needs.

Health CareHospitalMedical

Growth Opportunities

Responsibilities

Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion

Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans

Monitor Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first point of contact for escalations and troubleshooting

Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs)

Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers

Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team

Qualification

Community engagement experienceCare team managementBilingual – English/SpanishTechnical proficiency with CRMMotivational interviewingCultural fluencyCommunity resourcesDetail-orientedOrganized self-starterProblem solving

Required

At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting

2+ years of experience with community engagement, patient navigation, or social work

Experience in a care team background, navigating multidisciplinary collaborative care models

Bilingual – English/Spanish

Strong understanding of cultural fluency and knowledge of community resources

Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder

Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools

Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access

Preferred

Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder

2+ years of case management experience

Experience with motivational interviewing

Knowledge of medical terminology

Zest for problem solving, seeking answers, and thinking outside the box

Detail-oriented and organized self-starter who is a rockstar multitasker

Reliable and comfortable in an ever-changing environment