Linnaeus ยท 3 months ago
Client Service Supervisor
Toledo, OH
Full-time
Onsite
Entry, Mid Level
$15/hr - $15/hr
2+ years expLinnaeus is a veterinary organization seeking an experienced Client Service Supervisor to join their leadership team at VCA Holly Farms Animal Hospital. The role involves managing client service operations, supervising staff, and ensuring high-quality patient care and client satisfaction.
Health CareVeterinary
Responsibilities
Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization
Assist Hospital Manager with day to day operations
Resolve informal client complaints, maintain and report on these issues to the hospital manager
Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
Coach employees and direct reports
Assist in the development and delivery of employee evaluations for the front desk with hospital manager
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
Handle communication of financial information to clients and doctors
Act as a liaison between front office and other department supervisors
Qualification
Required
Excellent knowledge of client service and communication center operations
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory skills
Strong client service background
Ability to lift up to 40 pounds
2 years of supervisory experience required
Preferred
2 years of experience in the veterinary field preferred
Benefits
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free wellness subscriptions (Head Space)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)
Generous employee pet discounts
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase