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General Dynamics · 1 month ago

MUOS Site Support Engineer

USA-AZ-Scottsdale

Full-time

Hybrid

Senior Level

5+ years exp

General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level support for the live MUOS system, focusing on supporting system operators with maintaining the ground system network of a satellite-based communication system.

AerospaceNational SecurityPublic Transportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Successfully recreate and/or close out site trouble tickets

Troubleshoot and resolve issues that impact system operations

Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role

Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms

Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution

Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues

Provide weekly written status reports

Support 24/7 site operations, including “on call” support as required

Qualification

IAT Level II certificationWindowsUNIX knowledgeIP network equipment configurationNetwork protocols experienceSituational Awareness solutionsNetwork management solutionsMUOS system architectureMultitasking skillsTroubleshooting skillsCommunication skills

Required

Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field

5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience

Department of Defense SECRET security clearance is preferred at time of hire

Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire

U.S. citizenship is required

Active DoD Secret (or higher) security clearance

IAT Level II certification or qualifying degree

Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication

Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment

Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems

Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs

Exposure to computer virtualization solutions

Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)

Knowledge of Public Key Infrastructure (PKI) certificate authentication

Preferred

Agile experience

Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)

Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)

Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues

Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment)

Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters

MUOS system architecture and subsystem connections

MUOS ground infrastructure and networking equipment

MUOS RF subsystems theory of operation

MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell)

MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations

Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios

Knowledge of the MUOS Waveform

Use of Remedy incident trouble ticket systems