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CloudTrucks · 1 month ago

Customer Account Specialist, Drayage

United States

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $60K/yr

2+ years exp

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space, seeking a dynamic Drayage Operations Account Specialist. In this role, you will manage a portfolio of customer accounts, drive retention and expansion, and serve as the subject matter expert for drayage operations while collaborating with cross-functional teams.

AppsArtificial Intelligence (AI)Freight ServiceLogisticsShippingTransportation

Responsibilities

Manage a portfolio of customer accounts to drive retention, renewal, and profitable expansion

Serve as the subject matter expert for drayage while also overseeing day‑to‑day operations for truckload/dry van shipments

Proactively communicate with customers, carriers, suppliers, and internal partners to ensure service expectations are met and issues are resolved quickly

Utilize technology and TMS/visibility tools to track order statuses, manage port/rail activity, and initiate corrective measures immediately when exceptions arise

Identify opportunities to upsell or cross‑sell new services, modes, or lanes within your existing book of business

Collaborate closely with operations, product, sales, and finance teams to ensure operational excellence and timely issue resolution

Develop and maintain thorough SOPs and account processes, ensuring they are clearly documented, scalable, and consistently followed

Prepare and deliver account insights, performance updates, and business reviews for customers and internal leadership

Qualification

Drayage operationsCustomer account managementTransportation management systemsLogistics experienceCommunication skillsOrganizational skillsCollaboration skills