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Eagle Point Software · 1 month ago

Customer Success Technical Specialist

United States

Full-time

Remote

Entry, Mid Level

Eagle Point Software Corporation is focused on helping AEC and manufacturing firms improve productivity through their award-winning learning management software. The Technical Specialist's primary role is to support the Customer Success and Product Development teams with technical requests, customer training, and product testing.

ArchitectureInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Augmenting the implementation process by providing technical support and customer training

Assisting customers with Microsoft Entra ID Sync, SSO setup, and other technical tasks

Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform

Owning and taking responsibility for product testing in cooperation with our product development team

Troubleshooting and logging customer support requests

Prioritizing and escalating issues when needed

Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns

Providing technical support and training for our Partners

Being a Pinnacle Series SME

Qualification

Technical support experienceCustomer-facing training experienceGeneral IT knowledgeProficient with Microsoft productsExceptional communication skillsOrganizational skillsPositive attitudeSelf-starter

Required

Associate or bachelor's degree

Technical support experience

Customer-facing training experience

General IT knowledge

Ability to support multiple customers and implementation projects simultaneously

Exceptional communication and presentation skills

High energy and positive attitude

Ability to perform in a deadline-oriented work environment

Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken

Ability to work independently as a self-starter

Proficient with Microsoft products

Flexible hours and schedule–due to global nature of company, all support roles should expect calls and remote meetings early mornings and/or late evenings