The Wendy's Company · 2 months ago
Regional Director of Operations
Baltimore, MD
Full-time
Onsite
Lead/Staff, Director/Executive
$125K/yr - $150K/yr
3+ years expWendy's is a large QSR group looking for a talented Director of Operations to lead and oversee the performance of QSR restaurants in the Baltimore, D.C., and Northern Louisiana markets. This leader will be responsible for ensuring operational excellence, driving sales and profitability, and fostering a people-first culture while maintaining high standards in customer service, quality, and compliance.
Food and BeverageRestaurantsSnack Food
Responsibilities
Provide strategic oversight and operational leadership ensuring consistent execution of brand standards, processes, and company goals
Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences
Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs
Ensure all restaurants operate in compliance with brand standards, health and safety regulations, and local, state, and federal laws
Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans
Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level
Qualification
Required
3-5 years of multi-unit restaurant leadership experience, preferably within QSR or Chicken concepts
Deep knowledge of restaurant operations, guest experience, and team development
Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs
Excellent communication, interpersonal, and conflict resolution skills
Passion for hospitality, team development, and operational excellence
Flexibility to travel regularly between store locations in the region
Benefits
Car allowance or mileage reimbursement
Health and wellness benefits
PTO and holiday pay
Opportunity to grow with a supportive and people-focused franchise
A chance to make a real impact in your local community
Bonus pay
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Car Allowance and Gas Card
Flexible schedule
Tuition reimbursement
Company
The Wendy's Company
The Wendy's Company serves up hamburgers around the world made with fresh, never frozen beef.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Todd Penegor
President & Chief Executive Officer
Matt Spessard
SVP & Global Chief Technology Officer
Recent News
Canada NewsWire
2025-10-15
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