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St. Francis House · 1 month ago

Program Assistant, Housing & Behavioral Health

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$21.31/hr - $23.44/hr

St. Francis House is dedicated to supporting individuals experiencing homelessness, and they are seeking a Program Assistant to provide administrative, operational, and client support for their Housing and Behavioral Health programs. This role is essential in ensuring smooth day-to-day operations and delivering high-quality services to guests.

Health CareMedicalPublic SafetySocialWomen's

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel

Retrieves messages from voicemail and forwards them to appropriate personnel

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel

Provides a calm, supportive, and compassionate presence in the waiting area, welcoming guests and managing guest traffic as they navigate services. Monitors the waiting area and communal areas for any guest needs

Triages guests with high acuity behavioral health concerns quickly, discretely, and compassionately to the appropriate clinical team member

Keeps track of daily staff schedules, acting as a liaison for meetings with guests

Maintains up to date knowledge and communications of St. Francis House programs and services to provide guests appropriate information and guidance

Coordinates and hosts collateral services on site on behalf of Programs

Ensures that materials are available to guests in both English and Spanish

Ensures that all posted items on bulletin boards for the various programs are appropriate and up to date

Uses client database to coordinate care and alerts

Ensures guest confidentiality is maintained at the highest standard, abiding by HIPAA & 42CFR Part II

Attends and annotates Department Meetings as needed

Research resources and public health information to distribute to guests and staff

Assists with planning and coordinating Housing and Behavioral Health events

Manages and distributes supply orders, ensuring the department budgets are adhered to; receives and maintains office supplies

Maintains expense reports for each department and submits receipts and invoices to the Finance Department

Monitors communal spaces for any cleaning or repair needs, completes light housekeeping as needed, and submits work orders to Facilities team when appropriate

Performs other clerical duties as needed, such as filing, photocopying, and collating

Collaborates proactively with colleagues within the department as well as across SFH departments

Adheres to agency code of conduct

Performs other duties as assigned

Qualification

Microsoft Office SuiteClient database managementCustomer serviceBehavioral health experienceBilingual SpanishSelf-directedCommunicationOrganizational skillsProblem-solving skillsTeam collaboration