Broad Management Group LLC ยท 1 month ago
IT Technical Support Specialist
Montvale, NJ
Full-time
Onsite
Mid Level
3+ years expBroad Management Group LLC is a fast-growing property management company seeking an IT Technical Support Specialist to provide technology support to corporate staff and remote property teams. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring a secure IT environment.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Provide first-level and second-level support for corporate and property-level employees via phone, email, remote desktop, and in person
Install, configure, and maintain hardware, software, and peripherals
Maintain ticketing system, ensuring issues are tracked, updated, and resolved in a timely manner
Assist with user account creation, access permissions, password resets, and troubleshooting
Assist with basic network troubleshooting (Wi-Fi, VPN, routers, switches, firewalls)
Support VoIP systems and phone setup for corporate and property offices
Coordinate with vendors for internet service, equipment repairs, and hardware replacements
Help maintain IT inventory, asset management, and equipment deployment
Prepare and set up workstations for new hires (computers, phones, credentials, system access)
Conduct brief IT orientations for new employees
Ensure proper deactivation of user accounts and return of company equipment
Support IT security procedures, including MFA, antivirus, updates, and access controls
Assist in implementing cybersecurity best practices across corporate and property locations
Maintain documentation of IT processes, troubleshooting guides, and equipment logs
Qualification
Required
3 + years of IT support experience, preferably in a multi-site or customer-facing environment
Strong knowledge of Windows 10/11, Microsoft 365, and common business applications
Experience with help desk ticketing systems and remote support tools
Ability to troubleshoot hardware, software, and basic network issues
Excellent communication, patience, and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Preferred
Experience in property management or real estate industry (a plus)
Familiarity with property management software (Rent Manager, Yardi, AppFolio, etc.)
Basic understanding of networks, Wi-Fi, switches, and VPN environments
A+/Network+ certifications or related training
Company
Broad Management Group LLC
Broad Management Group is a growing real estate investment firm that owns and manages multi-family residential properties throughout the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dov Shapiro
CFO
Company data provided by crunchbase