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The Wendy's Company · 1 month ago

Director of Operations

Virginia Beach, VA

Full-time

Onsite

Director/Executive

$115K/yr - $135K/yr

Wendy's is a large QSR Group looking for a proven and experienced Director of Operations. The role involves overseeing daily operations of multiple Wendy's restaurants, focusing on improving customer satisfaction and human resource management objectives while ensuring compliance with company guidelines.

Food and BeverageRestaurantsSnack Food

Responsibilities

Ensures proper staffing levels are achieved

Ensures diversity of management work force

Monitors crew and management labor availability

Maintains ongoing system for recruiting, recognition, and retention of restaurant management

Develops crew and management staffing plans to maintain management stability

Ensures the execution of quality, timely performance feedback, performance management, and performance reviews

Develops subordinates to maximize their contributions and future promotion opportunities

Provides proper restaurant management training and development using established systems and practices

Achieves certified training restaurant goals

Mentors District Managers to influence improved Operational performance

Will directly oversee one (1) DM to develop Operational knowledge utilizing Wendys systems, proven People Development and staffing tactics, improvement in overall OSAT scores, and improved cleanliness

Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective action as appropriate

Plans and conducts working restaurant visits with all levels of restaurant management to ensure the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including monitoring food product quality

Monitors to ensure "Delight Every Customer." standards are met; implements corrective actions, as required

Ensures protection of Wendy's brand and Company assets through District compliance with company policies and procedures

Evaluates store performance at specified intervals using company inspection form; coaches and retrains managers as required

Maximizes sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs

Responsible for the development of local restaurant marketing plans

Manages assigned restaurant requirements for new product rollouts/procedures

Maximizes profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets

Monitors food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhanced results

Utilizes strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis to ensure profitability

Develop and Train Subordinates to understand the overall business and how to identify and correct areas of opportunity as it relates to overall business operations; Teaches Subordinates how to maximize on strengths to achieve success

Participates in Strategic Planning initiatives that will impact the Operational market

Performs other job duties as may be assigned or required

Qualification

Multi-unit restaurant managementP&L analysisFood Safety CertificationSupervisory practicesTrainingDevelopmentCustomer OrientationPerformance ManagementOrganizingPlanningResults OrientationFinancial AnalysisTalent ManagementProblem Solving

Required

High School diploma required

18 years old or older

Significant restaurant operations experience in the restaurant industry, multi-unit restaurant management experience required; or equivalent of education and experience

Ability to learn and apply the standard operating procedures of the Company

Ability to learn and apply HR Policies and Procedures

P&L analysis and corrective measures

Demonstrated experience in Supervisory practices

Demonstrated experience Interviewing and identifying High Performing candidates

Knowledge of applicable Federal, State, and Local employment laws

Ability to execute training and development practices

Demonstrated strong PC skills

Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training

Food Safety Certification