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National Car Rental · 2 days ago

Customer Service - Return Agent - Syracuse Airport

Syracuse, NY

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

National Car Rental, part of Enterprise Mobility, is a leading provider of mobility solutions in North America. They are seeking a Return Agent who will provide friendly and efficient service during the rental car process, ensuring customer satisfaction and managing vehicle returns.

LeisureRentalTransportation

No H1B

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

Advise and review rental charges; and provide an accurate receipt to the customer

Provide information in a professional and courteous manner regarding transportation to the airport terminal

Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use of proper statement to determine if vehicle is being returned with full tank of gas

Complete a service alert for any mechanical and or body damage communicated by the customers

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned