Northwestern University · 3 days ago
Technical Support Specialist
Chicago, IL
Full-time
Onsite
Entry Level
$27.06/hr - $33.48/hr
2+ years expNorthwestern University is seeking a Technical Support Specialist to provide standard installation and maintenance regarding workplace endpoint technology. The role involves diagnosing and resolving user problems, coordinating projects, and implementing policies to ensure conformance with information systems goals.
EdTechEducationTrainingUniversities
Responsibilities
Assists in the creation of workplace endpoint technology initiatives
Recommends modification of practices and procedures to increase effectiveness or efficiency
Authors Scopes of Work for small projects
Creates and maintains user documentation
Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures
Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems
Performs routine preventive maintenance tasks in accordance with established practices
Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Adobe Creative Cloud Suite
Box Collaborative Storage
Identity management/provisioning
Information security
Linux Operating System
Mac OS X Operating System
Microsoft Exchange
Microsoft Lync
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Microsoft SharePoint
Server hardware
Storage hardware
Windows Operating System
FERPA
FISMA
HIPAA
HITECH
Critical thinking
Debugging
Decision making
Judgment
Problem solving
Read & interpret technical drawings
Troubleshooting
Use-case analysis
Collaboration and teamwork
Facilitate collaboration
Functional documentation
Organizational skills
Planning
Performs other duties as assigned
Qualification
Required
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience
2 years IT, CS user support or other relevant experience required
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements where possible
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development in all circumstances
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
Recent News
2026-01-09
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2025-12-27
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