Boston Imaging - A Samsung Company · 1 month ago
Sales Operations Analyst II
United States
Full-time
Onsite
Entry, Mid Level
2+ years expNeuroLogica, a Samsung company, serves as the global headquarters for Samsung Healthcare’s CT business, focusing on innovative mobile CT solutions. The Sales Operations Analyst II is responsible for order processing, customer satisfaction, and supporting sales and marketing personnel through data analysis and reporting.
Health CareMarketingWholesale
Responsibilities
Assume overall responsibility for complete customer satisfaction
Reduce lost accounts by diffusing cancellation requests; Meet or exceed sales call activity goals for proactive account retention
Propose customer solutions that are compliant with appropriate local, state and federal regulations
“Save, Secure, and Convert” by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
Cultivate long-term relationships at all levels of customer organizations and within the Company
Handle customer complaints efficiently to maintain high satisfaction levels
Analyze sales data to identify trends, patterns, and opportunities for improvement
Prepare and present sales reports and dashboards to senior management
Support the development and implementation of sales strategies and initiatives
Collaborate with sales teams to ensure alignment with business goals
Provide detailed reports to sales, marketing, and senior leadership
Manage the CRM platform to ensure it supports all aspects of the company’s operations
Train and guide staff on effective use of the CRM system
Create leads, accounts, opportunities, and accounts in CRM
Update all pipelines in CRM
Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
Monitor, assess, and maintain data quality using data quality tools
Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and PowerPoint
Build and maintain sales operations program models to increase productive workflow
Liaise with relevant teams to resolve discrepancies in data
Complete vendor registration for new accounts
Review, validate, and confirm purchase orders
Process sales orders and submit order confirmation to customer
Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
Develop and maintain strong relationships with customers
Address and resolve any escalated issues or concerns from high-level customers
Qualification
Required
Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
Experience with ERP, preferably Microsoft Dynamics Great Plains
You must be excellent with technology, be able to present using a laptop, tablet, or via the web
Must be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome
High attention to detail
Understanding of terminology and ability to share and communicate effectively within the group
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Dependable and punctual
Ability to meet accuracy and productivity goals
Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties
Preferred
BA/BS in Business Administration, Communications, Marketing or other related discipline preferred
2+ years of experience in sales operations on a related role
Familiarity of CRM best practice and Prospect Management System operations
Benefits
5 Different Blue Cross/Blue Shield Medical Plans to meet your needs
Dental coverage through BlueCross/Blue Shield Dental
Vision coverage by Blue Cross/Blue Shield
Company paid Short-term and Long-term Disability coverage
$1 for $1 401k match up to 5% managed by Fidelity
Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Company
Boston Imaging - A Samsung Company
Boston Imaging, A Samsung Company, serves as the U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase