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Gene by Gene · 1 month ago

Customer Service Information Specialist

Houston, TX

Full-time

Onsite

New Grad, Entry Level

Gene by Gene is dedicated to building a healthier and more connected world through precision health and genealogy services. As a Customer Service Information Specialist, you will assist customers in choosing DNA tests, track orders, resolve issues, and interpret genealogical results to ensure a positive experience.

BiotechnologyGeneticsHealth CareHealth Diagnostics

Responsibilities

Educate and engage with customers to ensure a positive experience on their genealogical journey

Respond to customer inquiries via phone, email, and online chat

Offer guidance on the full range of DNA testing options for genealogy available

Recommend products and services tailored to meet customers' genealogical research needs

Process DNA test orders and manage payment transactions efficiently

Explain and help interpret test genealogical test results in a clear, meaningful way

Assist customers in navigating the website and utilizing its features to the fullest for their family history research

Qualification

Customer serviceCommunication abilitiesCritical thinkingTyping proficiencyMicrosoft OfficeGoogle WorkspaceInternet toolsSimplifying conceptsZohoDialpadForeign languageTeam mindset

Required

Outstanding customer service and communication abilities

Ability to follow established procedures and policies with precision

Typing proficiency with a minimum speed of 35 words per minute

Strong critical thinking skills and effective time management

Talent for simplifying complex genealogical and genetic concepts to ensure clarity for non-experts

Solid understanding of internet tools and functionality

Proven track record of high performance and a collaborative team mindset

Proficiency in Microsoft Office and Google Workspace tools

Minimum: Associate's Degree (AAS) or equivalent coursework toward a Bachelor of Arts/Bachelor of Science (BA/BS) degree, preferably with a focus in Anthropology, Biology, History, Jewish Studies, or other social sciences

Preferred

Familiarity with Zoho and/or Dialpad

Bonus: Knowledge of a foreign language (preferred but not required)

Preferred: Bachelor of Arts/Bachelor of Science (BA/BS) degree (or in progress) in a related field, such as Biology, Genealogy, Jewish Studies, Anthropology, History, or other Social Science