Hamline University · 2 months ago
Systems Administrator - Endpoint Systemss
St. Paul Main Campus
Full-time
Onsite
Entry, Mid Level
$58K/yr - $63K/yr
2+ years expHamline University is a historic institution in Minnesota dedicated to providing a world-class education. The Systems Administrator – Endpoint Systems is responsible for managing the university’s enterprise-wide desktop computing environment and ensuring efficient operation of various IT systems and services.
E-LearningEducationUniversities
Responsibilities
Manages solutions for deploying and administering computer workstations on supported Hamline platforms, including Apple (OSX and iOS), Windows, and Chrome OS
Maintains and monitors Enterprise Software Distribution system (SCCM and Intune)
Manages policy deployments for Windows workstations (group policy or Intune)
Performs packaging, distribution, and updates for campus software applications, including computer labs and classroom podium computers
Manages and maintains deployment systems and processes for Windows workstations
Conducts OS updates and patch management for Windows devices and campus Windows applications
Assists Deployment•Maintenance•Response (DMR) technicians with advanced issue troubleshooting and resolution
Acts as a liaison between DMRs and ISS team, coordinating issue resolution and system architecture changes to meet University needs as they arise
Provides after hours support, upgrades, and problem resolution when necessary
Provides backup for technicians, including occasional rotation for typical requests for technical assistance when necessary and at other times of peak demand
Assist with other services, including: Windows server administration, Apple/iOS systems administration, and networking and wireless support
Responds in a timely fashion to service requests
Troubleshoots as required and implements solutions
During times of peak demand, contributes to routine inspection, monitoring, and troubleshooting of technology equipped spaces (classrooms, labs, presentation venues, etc.) to ensure that hardware and software are operating as expected
Occasionally assists with media equipment set up, operation, and maintenance (e.g., instructor podiums, display equipment, sound reinforcement equipment, and video recording technology)
Creates and maintains technical documentation and procedures for endpoint systems administration support
Collaborate with others to develop and curate self-help documentation, training aids, and other support resources that are relevant, current, and accurate
Evaluates and identifies workstation hardware for Hamline’s TechSelect program, and builds deployment processes to support that hardware
Serves as a team member for maintaining an efficient asset management program
Develops workflow processes for asset acquisition and tracking
Ensures appropriate management of physical inventories of computer equipment, including overall responsibility for the ordering, receipt, deployment, and ultimate end-of-life dispensation of equipment with leasing agents and recyclers
Assists with capturing metrics that help inform decision making that improves asset management functions
Monitors and scrutinizes asset management service requests for patterns of recurring issues that warrant intervention
Contributes to identifying systemic problems and works with others to help correct them
Highlights opportunities for improvement
Serves as a point of escalation for exceptional asset management handling
Responds in a timely fashion to service requests
Troubleshoots as required and implements solutions
Documents solutions for future reference and benefit
Participates in ITS workgroups and project teams
Serves as backup for other ITS activities, especially other DMR functions
Works on special projects
Performs other duties as requested
Qualification
Required
Fundamental understanding of administering Windows in an enterprise or education environment
Knowledge of Windows management tools such as Intune, SCCM, or equivalent
Familiarity with directory services such as Active Directory, LDAP, or DNS
Powershell scripting
Windows and Active Directory performance tuning
OS imaging and patching in an Enterprise environment
Group policy or policy management via Intune
Application packaging and deployment
Ethernet and TCP/IP
Proven analytical and problem-solving abilities for evaluating processes and procedures
Ability to effectively prioritize and execute tasks in a fast-paced environment
Aptitude and ambition to learn continuously and to take initiative when appropriate
Capacity for effective judgment for distinguishing when to work independently with self-reliance–and when to seek the assistance of others
Ability to effectively supervise, train, and motivate student employees
Aptitude for working effectively with faculty, staff, and students; enthusiasm for delivering high quality service to an academic community
Communication skills commensurate with a professional workplace
Ability to work independently and as part of a team
Outstanding attention to detail and thoroughness
Capacity to adjust and thrive in an ambiguous, future-oriented environment and to respond effectively to changing needs and priorities
Resilience of character and perspective
Minimum of two (2) years working in a technology support environment that offers comparable skill set development
Extensive experience working administering Windows in an enterprise or education environment
Preferred
4-year college degree or possession of a combination of industry certifications and experience
Experience administering Apple/iOS in an enterprise or education environment
Benefits
Medical, dental, and vision insurance
Life insurance
Short- and Long-Term Disability
Critical Illness and Hospital Indemnity
403(b)
403(b) matching
Paid Time off, including vacation time, paid holidays and safe and sick leave time off
Employee assistance program
Flexible spending account (FSA)
Health savings account (HSA)
Tuition waiver
Company
Hamline University
Hamline University is a school in Saint Paul.
501-1000 employees
H1B Sponsorship
Hamline University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$1.4M2017-02-10Grant· $1.4M
Leadership Team
Jane Krentz
Director, McVay Youth Partnership
Terry Metz
University Librarian and Chief Information Officer
Recent News
2025-11-02
2025-09-20
Company data provided by crunchbase