Trevett Facilities Recruitment USA ยท 2 days ago
Senior Account Director
San Francisco Bay Area
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expTrevett Facilities Recruitment USA has partnered with a leading Facilities Services company seeking a Senior Account Director to join their team in San Francisco, CA. The role involves leading a client operations team to ensure successful delivery of client commitments and driving strategic execution for high-profile accounts.
Staffing & Recruiting
Hiring Manager
Courtney Aspden
Responsibilities
Provide formal leadership and oversight to your team, including recruiting, onboarding, coaching, performance evaluations, and professional development
Manage daily team operations, setting schedules, assigning tasks, cross-training staff, and tracking departmental deadlines
Partner with senior sales leaders to define complex project requirements, design approaches, and investigate solutions to achieve optimal outcomes
Proactively identify and mitigate operational risks, developing and implementing timely action plans
Coordinate and secure resources needed to deliver key projects and build strategic operational plans
Own and strengthen relationships with high-profile clients, identifying growth opportunities and improvements within existing accounts
Review service performance reports, ensuring SLAs are consistently met and exceeded
Resolve escalated operational or technical challenges, collaborating with senior internal stakeholders and cross-functional client teams
Serve as a subject matter expert on core systems, processes, and operational delivery
Influence and guide teams with both policy alignment and innovative thinking, to drive process improvements
Improve and evolve methods, standards, and workflows within the operational discipline
Demonstrate proactive problem-solving while understanding broader impacts across the department
Qualification
Required
Bachelor's degree preferred OR a combination of education and experience will be considered
5-8+ years of relevant operations, client account leadership, or program management experience
Proven people-management background in staffing, talent selection, training, development, coaching, performance measurement, and team retention
Strong leadership skills to motivate teams toward broad operational objectives, with cross-discipline and departmental impact
Company
Trevett Facilities Recruitment USA
Trevett Facilities Recruitment USA is a specialist Facilities Management and Property recruitment company.
New York, New York, US
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase