Advanced Microdevices Pvt. Ltd. (India) · 1 month ago
Customer Quality Engineer
Austin, TX
Full-time
Hybrid
Mid LevelAdvanced Micro Devices, Inc. is a leader in next-generation computing experiences, focusing on innovation and collaboration. The Customer Quality Engineer role involves driving product quality and reliability through data analysis and collaboration with various teams to enhance customer satisfaction and confidence.
BiopharmaBiotechnologyIndustrialManufacturing
Responsibilities
Customer interface for quality & reliability related items
Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements
Communicate technical results clearly and accurately and drive issues to successful closure
Prioritize, and balance multiple work streams to tight deadlines
Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies
Meet Customer Quality work per program achievements including customer interactions
Measure and improve outgoing product quality through product end-of-life
Maintaining robust Quality Processes & Quality Management Systems
Qualification
Required
Strong technical capability
Good understanding of server CPU technologies
Highly effective communication skills to debug systems-level issues from firmware level to applications level
Ability to work seamlessly across internal development teams and customers during critical issue escalations
Ability to drive issues to closure in time to meet customer satisfaction
Thrive in collaborative environments, building strong relationships across teams and with customers
Clear and confident communication—both written and verbal
Highly organized and adaptable, managing multiple priorities under tight deadlines while maintaining professionalism
Ability to influence decisions effectively
Ability to solve complex problems with a structured approach
Ability to stay calm and focused in high-visibility, fast-paced situations
BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar
Preferred
Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization
Comfortable dealing with customer quality issues that require structured problem solving and effective communication skills
Experience in product quality, reliability, or product engineering, preferably in semiconductor industry. Board level experience is a huge plus
Good knowledge of server CPU and embedded architecture, Firmware (e.g., BIOS) settings, boot process, and BMC for hardware monitoring and management
Data analytics of manufacturing and customer data
Background with JMP for data analysis and ability to do data modeling/scripting
Experience with semiconductor manufacturing and test flow, fab, bump, assembly, and test
Strong understanding of end-to-end system/component/process interactions
Benefits
AMD benefits at a glance.
Company
Advanced Microdevices Pvt. Ltd. (India)
Advanced Microdevices (mdi) is a leader in innovative membrane technologies.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nalini Kant Gupta
Founder & Managing Director
Recent News
2024-10-18
2024-10-16
Company data provided by crunchbase