Sunset Technologies · 1 month ago
Field Support IT Administrator
Crofton, MD
Full-time
Onsite
Entry Level
1+ years expSunset Technologies is a small and growing technology company focused on providing high-quality service to dental practices and healthcare offices. The Field Support IT Administrator will be responsible for executing hardware and software installations, assisting with network administration, and providing technical support to ensure optimal performance for clients' systems.
DentalHealth CareInformation Technology
Responsibilities
Travel to client offices to execute hardware and software project installations
Assist with the administration of a network/server environment
Assist with hardware replacement, software updates, and office expansions
Monitor network performance
Act as Help Desk resource when not assigned project work
Perform testing to provide a diagnosis of issues
Perform routine updates and maintenance tasks
Build excellent rapport with the client
Problem-solve complex situations using a wide variety of internal and external resources
Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
Communicate directly with client and project managers to effectively plan and execute project phases
Manage time entries and notes in tickets
Maintain a detailed knowledge of internal standards and best practices for installing new equipment
Qualification
Required
Minimum 1-year of customer service experience
Minimum 1-year of technical support experience
Excellent verbal and written communication skills
Ability to utilize PC and other tools to accomplish goals and activities
Displays outstanding customer service skills and professionalism
Displays excellent problem-solving skills
Strong written and verbal communication skills
Ability to multi-task and manage time efficiently
Ability to work independently and on a team
Methodical, organized and detail-oriented work habits
Availability for on-call work rotation
Continuously exhibit a Rest Assured mindset
Successful completion of pre-employment assessments
Successful completion of initial training
Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required
Professional and friendly demeanor
Pays attention and adheres to company policies and procedures
Reliable vehicle
Valid driver's license
Background check
Preferred
Minimum 1-year of network administration experience
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Benefits – Vision, Medical, and Dental
401K with company match
Paid time off
Bonuses for stellar performance
Company
Sunset Technologies
Sunset Technologies is a comprehensive IT services provider that specializes in custom technology solutions for dental practices.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Jacobwith
CEO/General Counsel/Partner
Company data provided by crunchbase