Apply on Employer Site

IMS Integrated Merchandising Solutions · 1 day ago

Account Operations Supervisor

Skokie, IL

Full-time

Onsite

Entry, Mid Level

$52K/yr - $59K/yr

2+ years exp

IMS Integrated Merchandising Solutions is committed to building a diverse team that reflects the communities they serve. The Account Operations Supervisor will drive key operational processes, collaborating with internal departments and managing data, print production, and logistics to support client campaigns.

AdvertisingDigital SignageMarketingProject ManagementRetailWarehousing

Responsibilities

Work closely with client, agency partners and internal teams to understand campaign objectives, driving the coordination and delivery of monthly National campaigns

Leverage the back-end ERP database for a variety of activities supporting the operation of the account. Activities include maintaining product catalog, creating item records, maintaining client profiling, and campaign program data

Assist with determining production quantities, element versions, developing project timelines, and preparing distribution orders using the profile database

Coordinate the collection of data, validating implementation and accuracy of information input into the database; analyze data to identify inconsistencies/issues in reporting

Lead building, tracking and reporting of kit distributions

Work closely with internal departments including Account Services, Production, Client Services, Warehousing and Finance. Providing back-up support for cross-functional teams

Assist with the development and maintenance of a newly launched campaign management platform

Field day-to-day inquiries from Client, Agency partner or IMS Manager

Be responsive to client requests and needs. Provide thoughtful, concise, well-written, consistent communication

Oversee, understand, and manage inventory and field portals to ensure clients have an accurate understanding of items and item levels available

Collaborate with internal and external teams to maintain a systematic process flow involving integration with multiple manufacturers, warehouses, transportation groups, and billing departments

Use IMS reporting tools to gain insight on key trends like inventory usage, shipment details, and spend data. Use reporting tools to proactively spot and troubleshoot potential issues

Assist in various special projects as assigned by Manager

Work with the team to evolve and drive continuous process improvements

Deliver executional excellence and first-in-class service to clients

Demonstrate strong problem-solving skills

Some travel required

Qualification

Client service experienceData analytics proficiencyProject management skillsMicrosoft Office SuitePrint production knowledgeCommunication skillsProblem-solving skillsInterpersonal skillsCritical thinkingOrganizational skills