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CBRE · 1 month ago

Sr Workplace Experience Manager

California, United States

Full-time

Hybrid

Senior Level

$150K/yr - $160K/yr

CBRE is the world's largest commercial real estate organization, committed to enhancing workplace experiences. The Senior Workplace Experience Manager will oversee the Experience team's operations, ensuring client goals are met while fostering a supportive community and managing service delivery across multiple locations.

CommercialFinancial ServicesProperty DevelopmentReal Estate

No H1B

Responsibilities

Drives consistently, quality, service through supervision of other Host employees and third parties supporting multiple experience service types across an extensive campus or various site locations

Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding

Manages a team spanning a wide campus or multiple locations. Provides guidance on employee management including recruitment, performance, engagement, and development. Recommends budgets and ways to reduce costs

Crafts and handles the overall Experience Services operating budget and resolves annual budgets; Establishes savings goals and creates action plans to improve financial position(s)

Negotiate with clients, partners, and associates to resolve conflicting priorities. Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization

Ensure consistency in support provided by the team through continuous review and improvement of multiple Experience Services spanning a vast campus or several locations

Review various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies across a broad campus area or several sites

Ensures safety standards are met by those delivering Experience Services, whether company employees or third-party service providers

Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients

Lead negotiations for contract services; May advise strategic plan for utilization of vendor partnerships. Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements

Manage relationships with vendors who provide services and goods

Identifies content and handles creation of workplace orientation materials and delivery throughout a wide-ranging campus or network of locations

Deliver the Service Business Continuity plan on a semi-annual basis and conduct testing as required throughout a large campus or multi-site portfolio

May be responsible for leading large programs delivered by third party vendors, such as food, transportation, events, or mail

Performs other duties as assigned

Qualification

Facilities ManagementCustomer ServiceFinancial AnalysisMicrosoft Office SuiteAnalytical SkillsInterpersonal SkillsProblem-Solving SkillsAttention to DetailNegotiation SkillsPresentation Skills

Required

Ability to comprehend, analyze, and interpret the most complex business documents

Ability to respond effectively to the most sensitive issues

Ability to write reports, manuals, speeches, and articles using distinctive style

Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action

Comfortable meeting and engaging with new people

Ability to assess circumstances, empathize and offer help

Utilize a high level of attention to detail as well as strong interpersonal skills

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise

Requires in-depth knowledge of financial terms and principles

Ability to calculate complex figures

Ability to forecast and prepare budgets

Conducts financial/business analysis including the preparation of reports

Ability to solve advanced problems and deal with a variety of options in complex situations

Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment

Draws upon the analysis of others and make recommendations that have a direct impact on the company

Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc

Comfortable with and embracing new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications

Ability to work flexible work schedules based on office needs

Strong problem-solving skills

Highly adaptable and flexible

Ability to work independently with little supervision

Ability to work requires significant walking or through other means of mobility

Ability to work in a standing position for long periods of time

Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs