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Heyday · 1 month ago

Spa Front Desk Host

Los Angeles, CA

Full-time

Hybrid

New Grad, Entry Level

Heyday is a high-growth company in the skincare industry, focused on providing personalized facial treatments and skincare guidance. The Spa Front Desk Host will be responsible for delivering exceptional customer service, educating clients about services, and assisting with daily shop tasks to ensure a welcoming environment.

BeautyCosmeticsHealth Care

Responsibilities

Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online

Educate clients on current promotions, memberships, packages, and future appointments

Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns

Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance

Maintain a positive attitude and take initiative

Provide support to the Skin Therapists to ensure a successful check-in and check-out process

Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie

Assist with the training and coaching of new hires for the Host team

Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways

Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding

Help with unpacking deliveries, taking out garbage and recycling

Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus

Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

Qualification

Customer serviceProblem-solvingProduct knowledgeCommunication skillsMulti-taskingProfessional etiquetteOrganizational skillsPositive attitudeTeamworkInitiative