Apply on Employer Site

Sybrin · 1 month ago

Software Technical Writer (Hybrid)

United States

Full-time

Hybrid

Mid Level

3+ years exp

Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses. The role of Software Technical Writer focuses on developing and maintaining clear and concise product documentation to help users understand and effectively use the product.

BankingFinancial ServicesInformation TechnologySoftware

Responsibilities

Create and maintain product launch documentation

Create and maintain user documentation that is complete, clear, and user-centred

Continuously improve documentation value through ongoing updates and innovation

The documentation is intended to help users achieve a goal through the quick and efficient transfer of information

Collaborate with development teams to gather information on software products and services

Respond to customer inquiries related to technical documentation

Continuous Learning: Since technology is constantly evolving, a Technical Writer is expected to stay updated with the latest documentation trends and relevant technology related to documentation tools, as well as to the products for which they are writing

Qualification

Technical writing certificationSoftware development experienceHyper automation knowledgeBachelor's degreeAnalytical thinkingEmpathyProfessionalismAttention to detailProblem-solving skillsAdaptabilityCollaborationTeamworkTime managementClear communication

Required

Matric / National Senior Certificate (NSC) / GCSE / Equivalent

Technical writing certification or course

Minimum of 3-5 years' experience in software development environment

Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level - this includes being comfortable with the software objects and applications within the Platform, hardware devices used with it, and other technical tools relevant to the product as they are added

Attention to Detail: Technical documentation requires accuracy and precision. Paying attention to details ensures that the information provided is correct and consistent

Analytical Thinking: The ability to analyze complex technical information and distill it into clear, understandable content for users is essential. This includes understanding the product functionality and its implications for users

Problem-Solving Skills: Technical writers often encounter challenges such as unclear information or complex concepts. Being able to research, analyze, and find solutions to these challenges is key

Adaptability: Products and technologies evolve rapidly. Technical writers need to adapt to changes, new features, and updates quickly, while also adjusting their documentation accordingly

Collaboration and Teamwork: The Technical Writer works closely with subject matter experts, developers, designers, and other stakeholders. Strong collaboration skills help in gathering information, validating content, and ensuring documentation meets the needs of all stakeholders

Time Management and Prioritization: Managing multiple projects and deadlines is common for technical writers. Effective time management and the ability to prioritize tasks ensure that documentation projects are completed on schedule

Empathy and User Advocacy: Understanding the perspective of the end-users and advocating for their needs in the documentation is important. Empathy helps in creating documentation that is user-friendly and addresses common user challenges

Clear Communication: Beyond writing skills, clear verbal communication is important for discussing requirements, gathering information, and collaborating with team members

Professionalism and Ethics: Upholding professional standards in communication, respecting confidentiality, and maintaining ethical conduct in handling sensitive information are essential traits for technical writers

Preferred

A background in software development is preferred

Bachelor's degree in Technical Writing, English, Computer Science, or a related field and/or specialist technical writing diplomas or certificates and experience