USO · 1 month ago
Center Operations Manager
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$60K/yr - $91K/yr
5+ years expThe USO is a global organization dedicated to supporting service members and their families. The Center Operations Manager is responsible for overseeing the operations of USO Centers, managing programs and events, and ensuring a welcoming environment for visitors and guests.
Non Profit
Responsibilities
Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations
Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events
Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes
Coach and mentor USO Center staff and oversee volunteers’ schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors
Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers’ procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks
As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets
Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities
Responsible for communicating to internal and external parties, Centers’ operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels
In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery
May be required to operate a USO or personal motor vehicle
Perform assigned duties in the absence of leadership, and other duties as assigned
Qualification
Required
High School Diploma or equivalent
5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity
Demonstrated ability to lead high-performing teams
Ability to achieve desired results while working collaboratively in a team environment
Proficiency using computers and electronics equipment
Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms
Fluency in English
Strong interpersonal, customer service and problem-solving skills
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
Ability to handle confidential information with tact and poise
Working knowledge of basic business and accounting functions including project management and budgeting
Ability to perform basic math and follow proper cash/donation handling and reporting procedures
Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs
Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver's license
Ability to obtain and maintain a valid United States passport and valid foreign driver's license
Must be a strong advocate of the USO's mission
Preferred
Bachelor's Degree
Relevant experience in a non-profit, military, multicultural and/or global organization
Experience with Digital Cheetah
Ability to speak, read and write in the language of the host country at the native level
Benefits
Generous paid time off, including volunteer days and military leave
Remarkable 401k match
Comprehensive benefits
Opportunities for training and education reimbursement
Company
USO
USO strengthens America’s military service members by keeping them connected to family, home and country.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kristine Shumack
Chief Financial Officer
Christopher Plamp
Chief Operating Officer
Recent News
2026-01-07
2025-12-24
2025-11-12
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