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BoF Careers · 1 month ago

Gap Inc. Principal, AI Process Excellence

San Francisco, CA

Full-time

Onsite

Lead/Staff

$175K/yr - $232K/yr

Gap Inc. is a company that bridges the gaps in the fashion industry with its various brands. They are seeking a transformation leader to drive AI-first process improvements, focusing on automation and operational efficiency while building capabilities across teams.

Marketing & Advertising

Responsibilities

Lead AI-First Process Transformation: Drive the identification and implementation of AI-driven improvements across end-to-end business processes

Strategic Opportunity Identification: Pinpoint processes ripe for automation, augmentation, redesign, or elimination to maximize efficiency and cost savings

Value Stream Mapping: Conduct comprehensive value stream mapping to identify bottlenecks, waste, and opportunities for AI intervention

Deliver Measurable Results: Ensure all initiatives are tied to quantifiable P&L savings and operational velocity improvements

Capability Building: Upskill and empower teams across the business to adopt an 'AI-enabled' thinking and problem-solving approach

Qualification

Lean Six Sigma masteryAI/automation literacyValue stream mappingProcess mining & analyticsProgram/portfolio managementFinancial acumenInnovation identificationRetail/commerce experienceFacilitation skills

Required

Lean Six Sigma mastery (DMAIC/DFSS, VSM, SIPOC, CTQ, root-cause, control plans)

End-to-end value-stream mapping and future-state design and L1 to L4 process mapping

Ability to create repeatable process for documenting processes and future visioning

AI/automation literacy (copilots/agents, RPA/orchestration, ML-based decisioning)

Process mining & analytics; KPI design and dashboarding for sustained control

Program/portfolio management; benefits realization tied to P&L

Strong financial acumen (business casing, sensitivity/ROI analysis) and program management at scale

Strong facilitation skills for workshops and collaborative sessions

Vision for how AI can transform operations and outcomes

Ability to align technology initiatives with broader business objectives

Skill for identifying opportunities for innovation and optimization within processes

Preferred

Nice to have process-mining tools

Retail/commerce experience

Benefits

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

One of the most competitive Paid Time Off plans in the industry.

Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.

Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.

Employee stock purchase plan.

Medical, dental, vision and life insurance.