Drone Operator & Customer Success Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

XTEND · 1 month ago

Drone Operator & Customer Success Specialist

positionTampa, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

XTEND is on a mission to increase the combat effectiveness of the war fighter through advanced technology. They are seeking a dynamic and skilled Drone Operator & Customer Success Specialist to operate drones, provide technical support, and engage with customers to ensure satisfaction while assisting the sales team with demonstrations and training.

AppsArtificial Intelligence (AI)Drone ManagementDronesMachinery ManufacturingSoftware
check
Growth Opportunities

Responsibilities

Operate drones for customer training, testing, and demonstrations
Provide on-site drone system troubleshooting and maintenance
Train customers on effective and safe drone operation
Serve as primary customer contact via phone, online, and in-person
Onboard new customers and guide them to achieve objectives
Build strong customer relationships and resolve issues with internal teams
Deliver compelling product demonstrations (in-person/virtual)
Understand prospective customer needs and showcase solution value
Provide sales/account management updates for customer acquisition

Qualification

Drone operationFAA Part 107 certificationCustomer engagementTechnical supportCRM tools familiarityProblem-solving skillsCommunication skills

Required

2+ years of experience in a customer-facing role, ideally with a technical or field support background
Proven hands-on experience operating drones or unmanned aerial systems (UAS)
FAA Part 107 certification (required)
Willingness to travel up to 75% for field support and customer visits
Strong technical aptitude and problem-solving skills
Excellent communication and interpersonal skills for training customers and collaborating with teams
Ability to manage multiple priorities in a fast-paced environment
Innovative mindset, a hard-working attitude, and a eagerness to learn quickly
Located in Tampa area - on site

Preferred

Field Service Representative (FSR) experience
Familiarity with CRM tools (e.g., Jira, Microsoft Office, Confluence)

Company

XTEND

twittertwitter
company-logo
XTEND develops AI-powered robotics and autonomous systems with human-guided software for defense and tactical missions.
dateFounded in 2018
location
Tel Aviv, Tel Aviv, ISR
people-size51-200 employees
web-link
http://www.xtend.me

Funding

Current Stage
Growth Stage
Total Funding
$98.8M
Key Investors
U.S. Department of DefenseChartered GroupTPY Capital
2025-07-15Series B· $30M
2024-12-20Grant· $8.8M
2024-05-08Series B· $40M

Leadership Team

leader-logo
Aviv Shapira
Co-Founder & CEO
linkedin

Recent News

MarketScreener
Skunk Works® and XTEND Expand Joint All Domain Command and Control for Advanced Mission Execution
2025-12-18
The Times Of Israel
As machines boot up for war, IDF grapples with how to keep humans on combat’s bleeding edge
2025-11-24
Canada NewsWire
XTEND WINS A MULTI-MILLION-DOLLAR U.S. DEPARTMENT OF WAR (DOW) CONTRACT TO DEVELOP AND DELIVER AI-ENABLED AFFORDABLE CLOSE QUARTER MODULAR ONE-WAY ATTACK DRONE (OWA) KIT
2025-11-12
Company data provided by crunchbase