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Bon Secours · 1 month ago

Lab Client Service Tech - PRN

Richmond, VA

Full-time

Onsite

Mid Level

3+ years exp

Bon Secours is a network dedicated to providing excellent care through exceptional people. The Lab Client Services Tech delivers high-level customer service to physicians, staff, and clients by utilizing laboratory testing experience to address inquiries and support patient care.

Health CareHospitalMedical

Responsibilities

Investigates and resolves complex problems or complaints in coordination with quality and the local medical director

Communicates to support efficient and timely laboratory testing and reporting in support of regulatory requirements

Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology and laboratory ancillary services

Identifies reporting errors that prevent timely and accurate release of patient results by analyzing cause of error and developing corrective actions

Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology and esoteric testing

Demonstrates knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies

Qualification

MLT CertificationLaboratory Diagnostic TestsLaboratory equipmentLab Information SystemsQuality assuranceControlService OrientationCoordinationVerbalCustomer ServiceOrganizationKeyboardingMicrosoft OfficeTelephone SkillsAnalyze dataChemistryBiologyPhlebotomyActive ListeningWritten Communication SkillsProblem SolvingTime Management

Required

MLT Medical Laboratory Technician Certification or Medical Laboratory Scientist (MLS) eligible by a nationally recognized certification agency (preferably ASCP)

Associates, Medical Lab Technology

Bachelors, Medical Laboratory Sciences/Biology/Biomedical Sciences/Biochemistry

Completed at least 60 semester hours (including six hours of chemistry and six of biology) of academic credit from a college or university accredited by a recognized regional or national accreditation agency and have successfully completed a medical lab technician program by a nationally accredited agency

Completed a 50-week U.S. military medical laboratory training course within the past ten years

3 years' experience in a hospital laboratory setting

Active Listening

Service Orientation

Coordination

Verbal and Written Communication Skills

Problem Solving

Customer Service

Organization

Time Management

Keyboarding

Microsoft Office