EasyITGuys - Cybersecurity, Compliance, & Tech Support · 1 month ago
Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)
United States
Full-time
Remote
Mid, Senior Level
3+ years expEasyITGuys is a family-owned IT and cybersecurity company providing managed IT services. The Senior Tech Support & Service Coordinator will lead a team, oversee daily operations, and ensure exceptional client experiences while driving sales and customer satisfaction.
ComputerHardwareInformation TechnologyTrainingWeb Development
Responsibilities
Be the first point of contact for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues
Lead daily huddles (BOD meetings) to align team priorities and goals
Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency
Engage clients through calls, chats, and remote support sessions, providing expert assistance
Drive sales and client satisfaction by offering the right IT solutions tailored to their needs
Oversee team performance, ensuring smooth operations across service centers
Manage administrative tasks such as scheduling, ticket coordination, and lead tracking to optimize workflows
Qualification
Required
3-5+ years of Tech Support & Troubleshooting experience
3-5+ years of Customer Service & Sales experience
3-5+ years of Leadership & Team Management experience
Comfortable handling 20+ inbound calls daily
Ability to troubleshoot software & hardware issues
Strong ability to recommend IT solutions & build client trust
Ability to prioritize & multitask in a fast-paced environment
Exceptional phone etiquette & written communication skills
Comfortable with help desk software & lead management tools
Microsoft 365 & Office Suite Expertise
Familiarity with remote support platforms & cloud-based solutions
Preferred
Remote Work Experience
MSP or MSSP Experience (5-7+ years)
Typing Speed: 60+ WPM preferred
IT Certifications (CompTIA, Microsoft, Cisco, etc.)
AS/BS Degree
Benefits
Competitive Pay & Compensation Accelerators
Comprehensive Benefits
Medical, Dental, & Vision Insurance
401K & Retirement Benefits
Professional Growth
Paid Time Off (Vacation, Sick, Personal) & Paid Holidays
Company
EasyITGuys - Cybersecurity, Compliance, & Tech Support
ounded in 2010, EasyITGuys is a trusted provider of managed IT services, cybersecurity, compliance consulting, and computer support for businesses and families across Wisconsin and Minnesota.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase