Truevo · 1 month ago
Head of Risk
United States
Full-time
Remote
Director/ExecutiveTruevo is seeking a Head of Risk to lead and enhance their risk management framework. This role is responsible for overseeing risk strategy, portfolio risk assessment, and fraud prevention while collaborating with senior leadership to embed risk management into business operations.
Credit CardsDebit CardsFraud DetectionMobile PaymentsPaymentsTransaction Processing
Responsibilities
Develop, maintain, and enhance a robust risk management framework
Identify and assess risks at portfolio and merchant levels, ensuring ongoing relevance of controls and policies
Monitor overall risk exposure and ensure risk levels remain within approved thresholds and appetite
Provide data-driven insights and forecasting to executive leadership on emerging risks, portfolio health, and potential future challenges
Responsible for onboarding new customers, ensuring risk assessments, financial reviews and application evaluations are aligned with the company’s risk appetite and the portfolio strategy
Provide guidance on appropriate risk-based pricing, reserve structures, monitoring intensity and mitigation strategies for new merchants
Oversee daily and ongoing monitoring of merchant activity to identify unusual patterns, fraud indicators, potential money laundering risks, and other forms of financial crime
Lead the design and continuous improvement of monitoring tools, processes, and controls to minimise losses while enabling business growth
Conduct and supervise investigations, enhanced due diligence, escalations, case reviews, and suspicious activity reporting (SAR)
Ensure prompt remediation of monitoring alerts and effective documentation of case outcomes
Continuously evaluate the effectiveness of existing risk controls and recommend improvements to strengthen the risk environment
Ensure adherence to industry regulations, card scheme requirements, and evolving legal obligations
Build, mentor, and lead high-performing teams across risk strategy, risk monitoring, and fraud functions
Foster a culture of analytical thinking, curiosity, continuous improvement, and operational excellence
Partner with internal stakeholders at all levels to balance growth objectives with prudent risk management
Qualification
Required
Minimum Experience: Senior Manager/Supervisor
Strong analytical and data modelling skills, with deep experience in transactional analysis and predictive analytics
Extensive knowledge of acquiring, payment processing, and associated risks (fraud, ML/TF, credit, operational, and regulatory)
Proficiency in conducting investigations, EDD reviews, alert handling, case disposition, and SAR writing
Demonstrated expertise in portfolio risk assessment, control design, risk remediation, and building monitoring frameworks
Experience interpreting ambiguous scenarios and making decisions under pressure
Proven track record in managing, developing, and mentoring teams
Excellent communication skills, with the ability to produce high-quality written analysis and articulate complex risk topics clearly
Strong stakeholder management skills and the ability to build trust across the organisation
Ability to structure, implement, and refine policies, procedures, and risk processes
Highly organised, detail-oriented, and capable of prioritising multiple competing tasks
Naturally inquisitive, innovative, and proactive in identifying and mitigating emerging risks
Company
Truevo
Truevo Payments is a licensed financial institution which offers secure E-Commerce, Mobile POS and Virtual POS card payment services.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.18MKey Investors
Dalamear Investments Ltd
2015-11-06Series A· $3.22M
2013-01-01Seed· $3.96M
Company data provided by crunchbase