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Trackman · 3 days ago

Simulator Operations Coordinator

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

Trackman is a Danish company known for its cutting-edge technology in sports. The Simulator Operations Coordinator will be responsible for coordinating the maintenance and completion of indoor golf simulators while ensuring effective communication with customers and internal teams.

ManufacturingSoftwareSporting GoodsSports

Senior Management

Responsibilities

Coordinate revisits, maintenance, or anything requiring internal staff and contractors. All actions reflected and captured using internal tools

Scheduling installers/Sales Reps work times with contractors, location owners, and customers

Data capture and analysis of field operations tasks completed

Monitor and answer all emails in a timely fashion. These will also be phone calls for information, support, scheduling, and more by our customers, contractors, sales, and internal staff

Planning the material needs for the project or revisit by populating the appropriate picklists and ensuring shipment and tracking are captured. Experience in Excel needed

Oversight of shipments relating to scheduled and coordinated work

Create a working knowledge base with all information pertaining to Indoor Golf Simulator installations and projects. This can be used for the email and phone responsibilities

Establish best practices and innovative concepts related to product installations

Work directly with the Head of Scheduling and Maintenance, sim design project managers and sales representatives to understand and verify all project requirements and prerequisites prior to project coordination and installation

Establish positive relationships with clients and co-workers

Provide simulator client support in accordance to our current policies and agreements

Assist TrackMan Operations team with additional tasks as needed to help the TrackMan business

Lead by example, demonstrating an attitude of safety, cost control, asset management, and professionalism to all in direct supervision

Future oversight of retail partners maintenance program

Qualification

Project coordinationAVPC componentsData analysisMS Office proficiencyProblem-solving skillsBasic golf knowledgeInterpersonal skillsCommunication skillsOrganizational skillsSelf-starter attitude

Required

Computer skills – proficient in all MS Office products and a strong willingness to maintain our planned schedule/board, Planner skills are a plus but not required

Strong organization, planning and problem-solving skills

Excellent interpersonal and communication skills, including the ability to establish and maintain effective working relationships with employees, customer representatives and private home-owners

Good analytical and strategic thinking skills

Good understanding of basic AV and PC components

Ability to read and understand project schematics and diagrams

Basic understanding of golf and/or golf swing

Ability to create/read instructions, reports, and document after action forms to ensure proper follow up on all installations

Passion, drive, excellent work ethic, and ability to self-start without direct supervision