Apply on Employer Site

Wishup · 1 month ago

Operation Manager - VA Category

United States

Full-time

Remote

New Grad, Entry, Mid Level

0+ years exp

Wishup is India’s largest remote work platform, connecting global businesses with top remote professionals. The Operations Manager for the VA Category will oversee client subscriptions, ensure high-quality output from Online Business Managers, and retain talent while generating reports for senior management.

EmploymentHuman ResourcesSoftwareVirtual Assistant

Work & Life Balance

Responsibilities

Complete responsibility for 3-month retention for a set of new OBM-client subscriptions

Ensure the success of Online Business Managers

Take a lead role in planning, coordinating, and facilitating engagements and clients’ requirements

Mentor the team to deliver excellent value to their clients

Task quality - Ensure high-quality output for each task done by OBMs for their clients for up to 3 months by proactively checking every single task (Steps to do, output, EOD reports)

Conduct daily check-ins with OBMs as prescribed by the Operating procedures

Troubleshoot any ground-level problems

Ensure continuous, relevant, and exemplary communication by OBMs with their clients

Handover process- Oversee the entire handover process for OBMs based on requests for replacements and ensure timely completion

Advisor to the Client Success Team- Advise the CSMs on upgrade opportunities and any red flag engagements by continuously monitoring the client usage and OBMs daily reports

Quality checks and standardizing the output - Develop a Wishup Quality Checklist for all assignments given by the client, to be adhered to by team members

Lead the quality check team to ensure set standards output are delivered to the clients

Retain talent to reduce attrition – Retain dedicated talent in your team by introducing various skill upgrade plans and implementing various engagement and team-building practices

Look after the OBM’s welfare and motivate them with regular appreciations and laurels

Reporting –Generating weekly, and monthly reports for senior management and other tributaries of the organization

Work closely with your Reporting Manager/Category Manager - OBMs and ensure KPIs set by your Reporting Manager are met