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Robbins Brothers Fine Jewelers · 1 day ago

Jewelry Sales Associate

Montclair, CA

Full-time

Onsite

Entry Level

$50K/yr - $80K/yr

3+ years exp

Robbins Brothers is a company specializing in creating memorable marriage proposals with a focus on exceptional guest experiences. The Jewelry Sales Associate is responsible for building long-term relationships with guests, providing outstanding service, and achieving sales goals.

Retail

Responsibilities

Completes all required on-boarding and e-campus assigned training modules in the assigned timeframe

Completes all required sales training and education programs provided by the company

Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale

Crafts sales request, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures

Demonstrates the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures

Demonstrates capability to meet key performance indicators, sales goals, and objectives

Tracks own sale close rate and develops strategies for improvement

Utilizes company’s data resources, prospecting methodology, and selling system

Greets guests and makes positive first impression, uses active listening to create engagement, and build rapport

Responds promptly to guests questions and requests, works continuously to exceed their expectations

Delivers the Robbins Brothers selling experience and creates guest loyalty

Builds long term relationships with guests and follows up after the sale

Communicates promptly with guests through all avenues of communication: in-person, telephone, letters, e-mails, and text

Promptly answers telephone calls according to established company guidelines

Maintains accurate guests’ records utilizing Salesforce

Utilizes social media following company guidelines to support the Robbins Brothers brand and build a sales pipeline

Completes the required product training in the timeframe required

Takes personal initiative to acquire product knowledge and stays up to date on incoming merchandise

Demonstrates the ability to sell all product categories

Partners with manager and experienced sales associates to learn merchandise display best practices

Maintains merchandise display cases throughout the day

Demonstrates and maintains Robbins Brothers quality control and security standards when handling merchandise

Adheres to company security policies and procedures for store operations

Maintains continual awareness of security concerns when operating within the store

Adheres to policies and procedures for handling merchandise

Complies with policies and procedures for opening and closing the store

Demonstrates integrity in sales practices by adhering to company policies and procedures

Acts in the best interest of the company and team

Exhibits transparency and fairness in all transactions and interactions

Takes responsibility for actions and decisions

Utilizes best practice strategies to meet time sensitive activities and interactions

Demonstrates Robbins Brothers Values

Qualification

Jewelry sales experienceCustomer serviceHigh-end salesCRM softwareSalesforceBuilding rapportActive listeningTeam collaborationIntegrity

Required

Customer service: 3 years

High-end sales: 3 years

CRM software: 3 years

Preferred

Salesforce: 2 years

Benefits

401(k)

Medical, Dental and Vision insurance

Employee discount

Vacation

Company

Robbins Brothers Fine Jewelers

Fine Jewelers. Since 1921. Shop classic, modern, and trending fashion and bridal jewelry. Perfect for engagements, weddings, gifts, and everyday wear.

Founded in 1921

Azusa, California, USA

201-500 employees