University of Southern California · 5 days ago
Customer Service Representative
Los Angeles, CA
Full-time
Onsite
Entry Level
$20.45/hr - $20.45/hr
1+ years expThe University of Southern California is focused on making a difference for over 65,000 students, faculty, and guests. They are seeking a Customer Service Representative to provide excellent customer service and maintain high standards of excellence within the Housing team.
EducationHigher EducationUniversities
Responsibilities
Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor
Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies
Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs
Represent department to students, parents, faculty, administrators, staff, and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Make formal presentations as assigned
Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of department’s work. May lead student workers
Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student-or staff-related safety incidents
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
Qualification
Required
High School Diploma
1 year of experience
Experience in a fast-paced customer service environment
Demonstrated customer service and interpersonal skills
Ability to communicate effectively in English
Presents oneself professionally, in line with higher education environment
Preferred
Bachelor's Degree
2 years of experience in a fast-paced environment
Ability to oversee student, temporary, and/or resource workers
Benefits
A wide variety of benefits and programs that support our staff and their families
Work-life balance and employee well-being
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
Recent News
Sports Business Journal
2025-12-30
Indian Express
2025-12-21
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