Big Sandy Superstore · 1 month ago
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Franklin Furnace, OH
Full-time
Onsite
New Grad, Entry LevelBig Sandy Superstore is one of America's Fastest Growing Home Furnishings Retailers, and they are seeking a Call Center Customer Service Representative to provide exceptional customer experiences. The role focuses on assisting customers with warranty issues, product concerns, and processing orders efficiently to ensure satisfaction with their purchases.
E-CommerceElectronicsFurniture
Responsibilities
Greet customers in a friendly and professional manner
Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
Open customer’s work order in an efficient and timely manner
Verify unit’s warranty and email warranty company for verification if necessary
Transfer call to appropriate department (scheduling, triage, etc.)
Notate work order with necessary details (technician initials, warranty information, etc.)
Ensure work order’s are placed in proper status and job type within Dispatchtrack
Qualification
Required
Greet customers in a friendly and professional manner
Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
Open customer's work order in an efficient and timely manner
Verify unit's warranty and email warranty company for verification if necessary
Transfer call to appropriate department (scheduling, triage, etc.)
Notate work order with necessary details (technician initials, warranty information, etc.)
Ensure work order's are placed in proper status and job type within Dispatchtrack
Excellent verbal and written communication skills require
Customer-oriented mindset with a strong focus on providing a positive experience
A self-starter with strong multitasking skills
The ability to work independently or within a team environment
High School Graduate or GED
Strong computer skills with efficiency in Microsoft Office suite
Strong interpersonal skills
Benefits
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
Company
Big Sandy Superstore
Big Sandy Superstore provides furniture, electronic and appliances products.
Founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Hudson
CFO
Laura Timberlake
Chief Operating Officer
Recent News
Furniture Today
2025-07-14
2025-07-09
2025-07-08
Company data provided by crunchbase