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Kennesaw State University · 13 hours ago

Associate Director of Dining Operations, Marietta Campus

Marietta, GA

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

Kennesaw State University is one of the 50 largest public institutions in the country, offering a vibrant culture and career opportunities. The Associate Director of Dining Operations is responsible for planning, directing, and coordinating all aspects of dining operations on the Marietta campus, ensuring excellent customer service and compliance with university standards.

Education

Responsibilities

Directly supervises assigned staff with direct responsibility for hiring, coaching, performance management, and annual reviews

Provides second level oversight of non-leadership staff and student assistant positions

Ensures compliance with university and/or franchise training requirements and maintains records of current documentation

Responsible for ensuring excellent customer service

Develops and supports all customer service and employee engagement initiatives

Effectively manages and adheres to KSU Dining systems and procedures for the ordering, receiving, storing, preparing, serving and selling of food and related products

Leadership in new concept creation, as well as promotional menu development and execution

Creates and maintains a safe and sanitary work environment and ensures requirements for appropriate sanitation and safety levels are met

Consistently meets sales and revenue targets, effectively manages food and labor costs so that budget requirements are met or exceeded

Assists in assigned location’s forecasting and accounting processes

Conducts and oversees weekly and month-end inventory and properly maintains records to comply with University and BOR rules, regulations and standards

Serves as main point of contact for, and maintains relationships with, national franchise contacts, vendors, and key service users

Maintains brand compliance and coordinates marketing activities and promotions for assigned location(s)

Serves as main point of contact with Campus Services’ Marketing in developing and implementing marketing strategies across assigned retail and/or residential dining locations

Oversees the relationship between KSU Dining and University Stores in collaborative operations

Qualification

Manager ServSafe CertificationFood service managementHAACP StandardsMicrosoft OfficeCustomer serviceInterpersonal skillsCommunication skillsProject managementLeadership skills

Required

Associate's degree from an accredited institution of higher education in related or an equivalent combination of relevant education and/or experience

Current, valid, and unrestricted driver's license

Four (4) years of related experience at a manager level or higher in a food service establishment

Able to communicate with a variety of levels of internal and external customers

Able to coordinate activities with other internal departments and participates in management team meetings

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Proficient in HAACP Standards

Skilled in critical thinking, relationship building and customer service

Must be a self-starter, work independently with low supervision

Management, leadership and mentoring skills

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette