DiXiO · 1 month ago
Financial Messaging Expert
United States
Full-time
Remote
Mid, Senior Level
3+ years expDiXiO is on a mission to innovate financial messaging, and they are seeking a Financial Messaging Expert to help clients with their onboarding and support needs. The role involves managing customer portfolios, providing technical assistance with SWIFT platforms, and contributing to internal strategic initiatives.
Financial Services
Responsibilities
You’ll be responsible for managing your own portfolio of customers
Onboard new customers
Attend clients' meetings during pre-sales stage
Determine customer requirements and goals of his target SWIFT infrastructure
Define the scope of the project, plan timelines, set deadlines
Help the customer in the technical set-up of its SWIFT platform
Coordinate end-to-end tests
Provide reporting to management about progress, risks & mitigations
Support existing customers
Provide client support on their Financial Messaging / SWIFT related queries
Answer to Jira tickets within given SLA
Train customer staff on how to use SWIFT / our platform
Help identify performance improvement opportunities for assigned clients
Occasionally, travel to client locations to collaborate with their teams
Participate in Brainstorming Sessions related to Strategic Initiatives at the company
Participate in Continuous Improvement Process by sharing ideas for improvement
Work with Sales Team & IT Team to imagine future products & services
Provide guidance and mentoring for new employees and/or colleagues in other departments
Deliver training for internal teams
Qualification
Required
3 – 7 years of experience in the field
Strong knowledge of SWIFT connectivity solutions & other SWIFT services
Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host
Strong knowledge of MT and MX (ISO20022) messages
Good understanding of the financial industry ecosystem
Proficient in English (any other language is a plus)
Benefits
Unlimited number of leave days
Medical insurance
Performance-based bonus
Company
DiXiO
DiXiO is a global financial services marketplace
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase