JPMorganChase · 2 days ago
Head of Agency Servicing - Commercial Real Estate
Dallas, TX
Full-time
Onsite
Director/Executive
$170K/yr - $285K/yr
10+ years expJPMorganChase is expanding its Commercial Bank and Real Estate operations and is seeking an experienced professional in commercial real estate operations and GSE loans. The Head of Agency Servicing will lead the Agency Operations, focusing on enhancing loan servicing capabilities and ensuring operational excellence within the commercial real estate platform.
Asset ManagementBankingFinancial Services
Responsibilities
Serve as the Agency business process expert related to loan servicing
Develop the future state operating model for servicing including asset management, investor reporting and loan servicing
Lead operational readiness work streams to drive alignment to the new model
Lead the development of long-term scaling for the Agency and off-balance sheet portfolio
Be the main point of contact for GSE stakeholders related to operational processes, reviews and audits
Build a robust quality control program for the GSE portfolio and lead the oversight of quality control
Lead servicing teams which perform origination and servicing activities
Work closely with commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met
Perform additional duties as assigned
Qualification
Required
10+ years of experience with servicing of Fannie Mae DUS and Freddie Mac Optigo loans
Experience working for a major commercial real estate servicer
Experience in working with GSE stakeholders related to loan servicing and experience participating in audits and certifications process
Ability to interact favorably in person and on the telephone with government agency staff, and team members
Knowledge closing and servicing commercial real estate loans for multifamily housing
Knowledge of investor reporting, Mortgage Industry Standards Maintenance Org (MISMO), and CREFC IR
Excellent knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards. Knowledge of Affordable Housing Financing (when applicable)
Excellent written and verbal communication skills with strong organizational and execution skills
Highly motivated with strong work ethic and desire to work in a fast-paced environment with ability to work on various projects simultaneously. Ability to work independently across various levels in the organization
Ability to travel domestically when required
Preferred
Bachelor's degree is preferred
Strategy software experience a plus
CMBS, balance sheet, FHA/ VA, Ginnie Mae experience a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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