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AILY LABS · 1 month ago

AI Adoption Lead - Senior Customer Success - NYC

US (New York)

Full-time

Onsite

Senior Level

5+ years exp

Aily Labs is an exciting and rapidly growing startup dedicated to democratizing AI. The AI Adoption Lead will drive customer engagement and retention through innovative strategies and cross-functional collaboration, playing a key role in shaping intelligent decision-making.

Artificial Intelligence (AI)Information TechnologySoftware

Responsibilities

Drive Adoption: You will sit at the intersection of Customer Success, Product, and Marketing, driving proactive engagement, adoption, and retention through data-driven, scalable customer experiences targeted at 1000s of enterprise end users and resulting in real business outcomes

Be the Creative Engine: Act as the driving force behind fresh, high-impact adoption campaigns and events across the customer journey, bringing original ideas to communications and user experiences to make our product memorable, exciting, relevant, and essential

Scale your impact: You will build playbooks, best-in-class templates, and assist Business Impact Leads to deploy scaled strategies within specific accounts

Meet KPIs: Own performance against adoption and activation goals across our global customer base such as time-to-value, user retention, active usage, and business impact

Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, and Business Impact Leads to align adoption strategies with customer goals and internal priorities

Qualification

Digital customer successB2B product adoptionStakeholder managementAnalytical mindsetEvent leadershipCreativity in strategiesPassion for AICommunication skillsCross-functional collaborationAttention to detail

Required

5-7 years' experience in digital customer success, customer success operations, user or developer relations, corporate consulting focused on large-scale innovation projects or change management

Demonstrated “intrapreneurial” mindset, “wild duck” attitude and energizer within your role / company

Knowledge of complex stakeholder management and internal and external cross-team collaboration

Track record of owning KPIs related to B2B product adoption, engagement, innovation-led growth, or user growth, and motivated by ambitious growth goals

Strong communicator able to adapt to different seniority levels and contexts, from end users to C-level stakeholders

Comfortable leading events with large or executive-level audiences, with strong attention to details, ability to work under pressure and deliver against deadlines

Analytical mindset with experience using usage data to influence strategy and drive outcomes

Demonstrated creativity in conceptualizing and executing adoption strategies and related items, with aesthetical, original and innovative contributions

Passionate about AI, innovation and growth