Appinio · 1 month ago
Senior Customer Success Manager DACH (m/f/d)
Global
Full-time
Onsite
Mid, Senior Level
3+ years expAppinio is a global market research company that combines an AI-powered insights platform with expert consultancy. As a Senior Customer Success Manager, you will own and elevate a portfolio of clients, acting as a strategic advisor to help them achieve their business goals through effective use of customer insights.
AnalyticsBusiness IntelligenceConsumer ResearchConsumer ReviewsMarket ResearchMobile AppsProduct Research
Responsibilities
Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level relationships through ongoing support and regular check-ins (e.g. QBRs)
Understand customer’s complex business challenges and help them resolve those by means of systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those challenges and drive organisational change
Prepare and conduct high-impact client workshops and trainings virtually and on-site to educate customers on modern market research and empower them to leverage the potential of insights
Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio and mitigating potential churn risks
Identify significant growth opportunities and work with the Sales organisation to raise awareness for the value of customer insights across the client’s organisation
Continuously gather customer feedback and be the authoritative voice of the customer internally in cross-functional collaboration with other departments (Product, Research, Marketing, and Sales)
Coach and actively guide our more junior Customer Success Managers and contribute to team development and best practices
Qualification
Required
You have a degree in psychology, business administration, market research or similar fields (or equivalent professional experience)
You have a minimum of 3-5 years of proven, successful experience in supporting and consulting B2B customers - ideally in SaaS, marketing research agencies, management consulting or advertising/communication with a focus on large or strategic accounts
You have experience in dynamic, interactive environments and ideally a track record of thriving in a fast-paced scale-up
You have a commercial mindset
You have native German skills and are fluent in English
You bring along a hands-on mentality, pragmatism and proactivity and can independently navigate complex client situations
You consider yourself an active listener, who communicates purposefully and confidently and can present complex data with clarity and executive presence
You are a team player, want to become part of an awesome team and want to have a lot of fun at work!
Preferred
Ideally you have a background in Market Research or deep experience with data/insights-driven solutions
You are driven and want to be a key part of taking Appinio to new heights and revolutionizing an entire industry (basically, you consider your job to have a purpose beyond paying the bills)
Benefits
Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces
Company
Appinio
From questions to insights in minutes. Appinio provides real-time market research services via mobile app.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.78M2018-10-01Seed· $0.58M
2015-06-01Angel· $1.2M
Recent News
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