Alpine Physician Partners ยท 1 day ago
Patient Service Representative (Hybrid or TX Based Remote Opportunities)
McAllen, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expAlpine Physician Partners is a company dedicated to providing exceptional customer service in healthcare. They are seeking a highly organized and compassionate Patient Services Representative to manage incoming calls, schedule appointments, and facilitate communication between patients and medical staff.
Health CareMedicalNursing and Residential CarePrimary and Urgent Care
Responsibilities
Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally
Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions
Route calls to appropriate departments or medical staff as needed
Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences
Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources
Provide patients with essential appointment information, such as location, time, and pre-visit instructions
Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system
Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information
Liaise between patients and medical professionals to convey messages, requests, and follow-up information
Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care
Address patient concerns, complaints, and inquiries patient-centered and empathetically
Collaborate with relevant departments to resolve scheduling conflicts and logistical issues
Stay updated on medical office protocols, scheduling procedures, and relevant industry regulations
Participate in ongoing training sessions to enhance customer service skills and knowledge of medical practices
Qualification
Required
At least two years of working in a high-volume call center environment
Three years of comparable customer service experience
Excellent verbal and written communication skills in English
High level of professionalism working with others in stressful environments across virtual locations
Proficient in using computer systems and scheduling software
Strong organizational skills and the ability to multitask effectively
Empathy and patience when dealing with patients and their families
Adherence to patient confidentiality and data protection regulations
High school diploma or equivalent
Preferred
Excellent verbal and written communication skills in Spanish
Knowledge of medical terminology and procedures
Additional medical receptionist training or certification
Company
Alpine Physician Partners
Alpine Physician Partners is a medical care center that offers machine learning, house calls, and urgent care at-home programs.
501-1000 employees
H1B Sponsorship
Alpine Physician Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Catherine Crow
Chief People Officer
Karen Xie
Chief Digital Officer
Company data provided by crunchbase