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1KOMMA5° · 1 month ago

Working Student - Technical Support Specialist (m/f/d)

United States

Full-time

Remote

New Grad

1KOMMA5° is a CleanTech Unicorn focused on accelerating CO2 neutral life for all. They are seeking a motivated Working Student - Technical Support Specialist to provide hands-on support for their technology stack and assist in improving user experience.

Charging InfrastructureEnergyEnergy StorageRenewable Energy

Responsibilities

Provide 1st and 2nd level support for our core sales and operations tech stack (including proprietary and third-party software)

Manage support tickets from start to finish

Document recurring issues and user feedback

Analyze patterns and work closely with our Product & Engineering teams to improve product quality and user experience

Assist in key change management processes, helping to test new features and support our branches as we expand across Europe

Qualification

Technical SupportProblem-SolvingCommunication SkillsCRM SystemsAPIs UnderstandingSoftware TroubleshootingTechnical CuriosityUser Feedback AnalysisTeam Collaboration

Required

You are currently enrolled in a Bachelor's or Master's program, ideally in a field like Business Informatics, Computer Science, Business Administration with a tech focus, or a related area

You have a genuine interest in how software works and enjoy figuring out technical problems. You're not afraid to dive into new tools and systems

You approach challenges logically and are motivated to find not just a quick fix, but the right solution

You have strong communication skills in both German and English (written and verbal, C1/C2). You can explain things clearly and patiently